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About Neptune Play

Neptune Play has been around since 2020 and is completely focused on casino games. Currently, users have the option to play a selection of 4 software providers, who provide a total games count of more than 760 top games. There might be a different number of games provided to you, dependent upon the country that you reside in. Neptune Play is regulated by the UK Gambling Commission and Malta Gaming Authority. Aside from English, Neptune Play provides the chance to switch the website’s language to 3 further options, including German and Finnish. Upon registration you have the chance to unlock a welcome offer. The following Neptune Play review provides further info on the casino, so continue reading to learn more.

Games and Software Provider at Neptune Play

At Neptune Play players have the option to enjoy a broad selection of different games. The portfolio of available slot options contains classic slot machines, video slot games, 3D slot games as well as themed slots or progressive jackpots. NetEnt, Microgaming and Play’n GO are some of the the top software providers available at Neptune Play, but naturally you will also find some of the best slots designed by further popular names.

Deposits at Neptune Play

To pay in at Neptune Play you can choose from a variety of different deposit options. Common e-wallets like EcoPayz and Skrill 1-Tap as well as credit cards like Visa and MasterCard are both at your disposal in the casino’s cashier section. Additionally, paying in is permitted via bank wire transfer, e.g Trustly and Sofort, or with prepaid cards like Paysafecard. Dependent upon your location the exact selection of deposit and withdrawal options can be different. Note: The deposit restrictions per payment method might be varying. You are able to contact the customer support or see the Neptune Play deposit limits in the payment area.

Do not forget that the casino provides special deposit rules for VIP players, so these limitations might be varying for VIP players.

Withdrawals at Neptune Play

When paying out, naturally, players also have the possibility to use a lot of payout options. While prepaid cards are not available for payouts, customers can make use of payment options like Visa, Bank Wire Transfer, Skrill 1-Tap as well as EcoPayz. Payouts are possible for amounts beginning at €10 and up to €7.000. Regarding free withdrawals at Neptune Play there are no restrictions, meaning an unlimited number of free withdrawals is possible. Hence, when withdrawing there won’t be any further payout fees charged by the casino. All payouts that you request are processed automatically. Neptune Play normally finishes your cash out within 3 to 10 days. It should not last longer than 48 hours until you receive a pay out confirmation mail. Take into consideration that Neptune Play will solely process payouts on business days. Furthermore, at Neptune Play users can avail of payout protection options, namely Reverse Withdrawal.

Neptune Play Registration and Account Verification

Finishing the registration at Neptune Play only requires customers to take a few steps. First of all, type in your personal data into the sign-up form. It is necessary to validate your account when you filled in the Neptune Play registration form. To this end, you usually need to click on the confirmation link that the casino provides you via mail. By finalizing the confirmation process, you have the chance to begin playing.

In order to initiate payments the completion of the Neptune Play account verification is required. To this purpose, you have to submit a scan of an official document (id card, driving license or passport). Additionally, a provider receipt (gas bill or electricity bill) or a banking document (credit card photo or bank account screenshot) is necessary to confirm your address. You are required to submit the corresponding documents via mail .

Customer Service and Security at Neptune Play

If you have any questions, you can contact the Neptune Play customer service in different ways. For instance, contacting the customer support can be done via service phone hotline or email (support@neptuneplay.com). Usually, you get a reply to your email within a short time. Alternatively, another contact option is the web form, that is available on the casino website. Besides, the Neptune Play Text Chat is available directly on the casino site. The customer care team always answered our questions in a useful and quick way, when we scrutinized the casino.

Safety and fairness must be ensured in every licensed Online Casino, if they would like to keep their licenses. Utilizing SSL128 coding for the website is one example of the safety measures, that Neptune Play utilizes. The Malta Gaming Authority and UK Gambling Commission, that granted a license to Neptune Play, review the fairness constantly.

At Neptune Play responsible gaming is supported through player protection services. In your settings of your account you can decide to:

  • Narrow down your sessions
  • Exclude yourself from the casino
  • Suspend your account

In addition, Neptune Play is referring to the NGO Gamcare, that you can turn to if you have a gambling problem.

Incentives

At the moment Neptune Play does not provide additional promotions (for example a no deposit bonus) other than the welcome bonus. Unlike other casinos Neptune Play does not offer a rewards program. However, Neptune Play grants higher deposit limits, events or personal service agent, to state only some advantages for VIP users. Whereas a few other casinos arrange table game, live casino or slot tournaments, as far as we know at Neptune Play this is not the case.

Neptune Play Operator Infos

Ever since the foundation in 2020, Neptune Play is run by Sun Partners. Jambo Casino is another brand run by this company. Furthermore, the operator has successfully applied for a listing on the stock market, namely the Nasdaq, with the symbol ASPIRE. To guarantee a high safety standard, this casino bears a license from the following commissions:

  • License number MGA/CRP/148/2007 from the Malta Gaming Authority
  • License from the UK Gambling Commission with the license number 000-039483-R-319409-001

Our conclusion

In conclusion, Neptune Play is an average brand suited for customers of any experience levels. At the games collection you can try games from 4 popular gaming providers, meaning the slot variation can be described as average. Additionally, with various withdrawal and deposit options being available at Neptune Play, you should find a method that fits your needs. Moreover, good promotions can be claimed by every customer. If you register at Neptune Play you have the chance to see for yourself.

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Ratings for Neptune Play
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Licences
  • Malta Gaming Authority
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